MAKING YOUR ONLINE PURCHASE
Purchases from The Provence Shop are made through Paypal. You do not have to have a paypal account. You have the option of paying with Visa or Mastercard from the Paypal site. In order to provide the best security to our shoppers we cannot accept payments over the phone at this time.
THE PROVENCE SHOP ONLINE RETURN POLICY
Please text Customer Service at 519-710-5383 or email before returning. Merchandise that is damaged or has a quality issue should be reported directly to Customer Service. Merchandise must be returned unused, unwashed, in original condition with tags attached. Please include packing slip/receipt or order confirmation. If packing slip or order confirmation is not available, please provide your name and contact information on a piece of paper with your return. Please allow 2-3 weeks to process your return.
FINAL SALE ITEMS:
No returns will be accepted for Final Sale items. Final Sale items are noted online.
We are unable to process exchanges, credits or refunds after 30 days. For questions regarding timing, please contact our Customer Service department Monday thru Friday 11:00am to 5pm EST.
If you would like to exchange an item, please follow the instructions below, or contact Customer Service at 519-710-5383 to make an expedited exchange.
Return unwanted item within 10 days of receipt.
You may return any unopened merchandise in its original condition, including original packaging and packing slip within 10 days of receipt and you will receive a credit less shipping and any taxes to apply to an alternate product. Exchanged items will incur new shipping charges for the full cost of delivery. Return shipping is at customer's expense. A restocking fee of 20% will apply to any item returned for refund only.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
Only use US Postal service or Canada Post to return items. We do not accept courier returns that charge border processing fees.
Send return to:
THE PROVENCE SHOP Returns
6550 Gerrie Rd
Elora, ON Canada N0B1S0
We cannot accept C.O.D returns.
Any customs, duties or taxes will be deducted from any refunds.